Is your smartphone your best friend? Familiar with tethering a mobile device to your computer to watch movies or play games online? Able to sync your music, videos, and photos, while performing that latest software updates? Are you all about apps?
Then we want to speak with you! Kelly Services® is now hiring Contact Center Advisors to work at home for a powerful computer hardware/software company that creates revolutionary products and is known for exemplary customer service.
In this position you will:
Handle technical support questions for a very popular computer software system and its partners.
Utilize P.A.I.R. concept—probe, analyze, isolate, and resolve—as a roadmap for troubleshooting problems and adjusting to the pace and technical level of your customer.
Diagnose and provide a path for resolving inquiries related to all aspects of the appropriate queue. This includes hardware, software, networking, and interactions with the host computer OS and applications.
Accurately log all interactions via the customer’s Contact Management System.
While working at home, your schedule will be:
Flexible: You may work between 6:00 a.m. and 11:30 p.m. CST, Monday through Friday, and between 8:00 a.m. and 8:30 p.m. CST, Saturday through Sunday, although part time (24 – 38 hours per week)
Seven days a week, up to eight hours a day
Full-time status between Christmas and New Year’s Day, during June or July, and as needed
For this job you must have:
High school diploma or equivalent
A proven track record of providing high-quality customer service
Strong written, verbal, and organizational skills
User-level knowledge of personal computers, peripheral equipment, cell phones, and popular software applications for some of the more popular technology products
Experience troubleshooting common system problems, including problems with externally connected devices such as printers, external drives, or portable media players
Practical experience with printers, PDAs, external hard drives, and input devices, as well as their peripheral connection types: USB, Firewire, and Bluetooth
Ability to identify and describe the function of major hardware components found in any personal computer as well as a basic understanding of data storage, file systems, and optical media
Call Kelly Services toll-free at 888.243.4535 with questions or Apply Online today!!
